Prescription Verification Process

In order to provide our customers with the best care and service, we have implemented a verification system that is in compliance with the Fairness to Contact Lens Consumer Law (FCLCA) and Rules for US customers. Under the FCLCA, we are required to verify your contact lens prescription.

We provide easy methods of verifying your contact lens prescription during your checkout process. The most efficient way is to upload your valid copy of prescription. If you do not have, we can verify your prescription directly with your eye care professionals.

For U.S. Customers Only

Hollywood Contacts cares about our customers’ heath. According to the Fairness to Contact Lens Consumers Act (FCLCA), any contact lens seller has the responsibility to verify the customers’ prescription before selling the lenses (US Region).

How Does The Process Work?

First of all, you provides prescription information to us, and then we submits it to your prescriber in a verification request. Your prescriber has eight-business-hours to respond. If the prescriber does not respond within the required time, the prescription is verified automatically, and we may provide contact lenses to you.

  1. Submit The Copy

To start the verification, you need to upload a valid copy (photo/scan) of the prescription. There are two methods that could be best for you to handle it in the most efficient and easiest way:

  • When you are create an account
  • When you check out in the shopping cart

You can also submit the copy or photo scan to the email: [email protected] with your name and order ID.

How to Read Rx

RX Sphere Cylinder Axis BC  Dia
OD -2.75 -0.50 180 8.5 14.0
OS -3.00 -0.75 160 8.5 14.0

 

OD: OD stands for oculus dexter, the Latin phrase for “right eye.”

OS: OS stands for oculus sinister, the Latin phrase for “left eye.”

If both the left and right eye has the same diagnosis and prescription information, the abbreviation “OU” is used instead, or “ocular uniter,” meaning both eyes.

Sphere (SPH): This indicates the amount of lens power, measured in diopters (D), prescribed to correct myopia (nearsightedness) or hyperopia (farsightedness). The spherical power of a lens is indicated with a plus sign (+) for hyperopia and a minus sign (-) for myopia. Hollywood Contacts only supplies Myopia lenses at the moment.

Cylinder (CYL): This indicates the amount of lens power for astigmatism. If no cylinder power is noted, either you’ve no astigmatism or your astigmatism is so slight that it is not really necessary to correct it with your eyeglass or lenses.

Axis: This describes the degree and direction of your astigmatism. The axis is a figure which determines the angle of the correction needed to see clearly, measured in degrees from 1 to 180.

Base Curve (BC): The base curve determines what type of fit is required for the lens to meet the curve of your eye. This is usually written in millimetre or sometimes with the words: flat, median or steep.

Diameter (DIA): The diameter of a lens determines what length of width that best fits your eye. It measures the width of a lens in millimeters, from end to end.

 

  1. Verification Request to Your Prescriber

Please provide us with your priscriber’s name and contact methods like email or phone number, and we will directly contact them to verify your prescription as soon as possible. As mentioned above, the Contact Lens Rule allows eight-business-hours response time for the prescribers, and if there is no response after that, the prescription will be automatically verified. In addition, a business hour is defined as one hour between 9 a.m. and 5 p.m., Monday through Friday, excluding federal holidays, in the prescriber’s time zone.

What should be included on my prescription?

 

Every prescription shows:

  • Your name
    • The examination date
    • Expiration date
    • Prescriber information
    • Power (PH)
    • Manufacturer/brand and/or material
    • Base curve (BC)
    • Diameter (DIA)
    • Additional prescription info such as cylinder (CYL) and
    axis values may appear as well.

What if I don’t have a contact lens prescription?

You can easily find a doctor near to you to schedule a test by some online relevant service providers such as Visibly. Please send us the copy after you receive the prescription.

 

We sincerely appreciate your cooperation and patience throughout the process. Please make sure you have provided accurate prescription information before placing order. If your order does not match your prescription, we will cancel your order and initiate a refund. Please understand that this is the best way we make sure we have complied with the Law and provide the best professional service!

 

Thank you for your understanding and support!